Frequently Asked Questions
Everything you need to know about shopping with Prism.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I return an item?
We offer a 30-day return policy. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.
What payment methods do you accept?
Prism accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options via Affirm and Klarna.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link to monitor your package's journey to your doorstep.
Are Prism products covered by a warranty?
Absolutely. All Prism products come with a one-year limited warranty covering manufacturing defects and quality issues.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and times are calculated at checkout based on your destination.